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News
AMA Postpones Decision on Secret Shoppers
As the field of medicine becomes more consumer oriented, hospitals have been instituting new measures to improve patient care and their bottom line. One such measure is the use of "secret shoppers" or "mystery shoppers," a practice which some doctors see as unethical.
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Features
Health Coaches Lower Readmission Rates
Registered nurses serving as health coaches, providing high-risk elderly patients with one-on-one education, has led to a decrease in hospital readmissions at Dartmouth-Hitchcock Medical Center in New Hampshire and saved the Centers for Medicare and Medicaid Services (CMS) $2.7 million.
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Management perspective
Managing Patient Identification: The Right Patient, Every Time
In any unit, one of the most important safety checks is making sure the right patient receives the right treatment. The Joint Commission knows the importance of identifying each patient before tests are run, medications are administered or procedures are performed. Being able to locate the proper identification in a timely fashion to guarantee patient safety is absolutely critical in medical error prevention.
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