Imagine a hospital where the hassle of manually entering patient records is eliminated, where every patient's information is recorded effortlessly, and compliance is significantly increased, saving time and improving accuracy. Enter the integration of AMN Healthcare Language Services with Epic. Our partnership with Bon Secours Mercy Health, one of the largest health systems in the United States, has opened new doors in ensuring equitable care for every patient. 

From Complicated to Conquered: The Challenge

In the healthcare sector, it is essential to surmount the language barriers to ensure efficient medical care for every patient. This becomes even more important when working with non-English speaking, deaf, and hard-of-hearing patients. Despite the best efforts of internal language services teams to provide accurate and timely interpretation services, preserving appropriate documentation of these services for compliance presents an additional hurdle. 

Bon Secours Mercy Health, which prides itself on its compassionate care, faced this challenge. Healthcare providers were tasked with gathering patient information before each interpretation session, making for a timely, manual process. This approach left records vulnerable to missing data, which could cause inconsistencies in reporting. 

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Streamlining Communication: The Solution

To address this issue, we developed an innovative solution – the integration of our language services platform with Epic EHR (electronic health record). This integration allows necessary information to flow seamlessly between the EHR and AMN Language Services. 

The integration streamlines interpreting sessions, automating the documentation of language services data. It results in a simpler, more efficient workflow for both patients and providers. Now, providers at Bon Secours Mercy Health can start a session using a unique code, removing the requirement for manual data collection before each session. This has led to a significant improvement in documentation compliance and overall efficiency. 

Transforming Data Integrity

The integration of AMN Language Services with Epic EHR has dramatically improved data quality at Bon Secours Mercy Health. By eliminating manual data entry, there has been an 84% increase in patient encounter records including a unique medical record number (MRN). This has instilled a renewed sense of confidence in the quality of reports and compliance data within the language services team. 

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Boosting Efficiency and Satisfaction

The integration of Epic EHR has also raised the efficiency bar of the language services team and healthcare providers. Staff no longer require days to search and correct missing data entries before submitting a report. Julia Tate, Language Services Manager at Bon Secours Mercy Health shared, “I can produce my reports much quicker because our information is more complete. It has saved me 50% of my time trying to match data.” 

The integration has also improved patient and provider satisfaction. Providers no longer are required to collect patient data before every interpretation session, and patients can communicate with their provider as soon as the interpreter connects. This streamlined procedure has been lauded as a “gamechanger” and has led to a surge in satisfaction amongst patients. 

Elevate Your Interpretation Services

By integrating your Epic EHR with AMN Language Services, you can enhance the accuracy and efficiency of your language services, eliminate manual data entry, and improve patient and provider satisfaction. 

We will assist you in overcoming complexity and help you provide compassionate, equitable care to all your patients.  

Learn more about Overcoming Language Services Compliance Barriers in EHR Integration Adoption, request access to our case study. 

AMN Healthcare's Language Services

• About our Language Services
• EHR Integration
• Document Translation

Additional Language Services Resources

• Bon Secours Language Services Case Study
• Language Services Path of Value
• Choosing the Right Certified Medical Interpreter
• Medical Interpreters Improve LEP Patient Care: A Study Review
• Promoting Health Equity Through Language Access