Proven Success in Multilingual Healthcare: Shriners Children’s System and AMN Healthcare Partnership
For Shriners Children's System, a network of 18 facilities dedicated to providing life-saving surgeries to children globally, overcoming language barriers is a top priority. Our Video Remote Interpretation (VRI) and Over-the Phone-Interpretation (OPI) services have enhanced their communication with non-English speaking patients to ensure every child receives the exceptional care they deserve.
Addressing Key Challenges with Innovative Solutions
AMN Healthcare Language Services has been a key partner in Shriners Children's System success. With a diverse patient base, it is imperative to have reliable interpretation across multiple languages.
Deborah Koch Algi, Corporate Director for Care Management at Shriners, shares, “It’s critical we have easy interpretation services available for the healthcare team. If AMN were not in the picture, we would have situations where children’s care and their families’ experiences would be significantly compromised because we would be unable to communicate clearly and appropriately with them. AMN is really a game changer.”
"We want to be sure that patients and their families are given an adequate explanation of all the risks and surgery details in their native language. It’s inadequate for us to do the interpretation through a family or other sponsorship interpreters. We need to have a highly credentialed interpreter who we feel confident in.”
“We also have many regulatory requirements being a hospital system. One of those requirements is ensuring interpretation and language services are available to our patients and families. It helps our providers and our staff. Having that kind of service enhances the mission of our organization.”
Shriners leverages our Video Remote Interpreting (VRI) and Over the Phone Interpreting (OPI) services. VRI allows for face-to-face video interpretation, which is especially helpful for nonverbal cues or sensitive discussions. OPI offers instant access to over 200 languages, enabling healthcare providers to communicate with patients in real-time without any delays.
AMN Language Services Global Impact
We learned our language services filled gaps in a global challenge. Recently, Shriners has extended its support to children from Ukraine due to the ongoing war. This endeavor adds another layer of complexity, as coordinating safe travel involves working closely with governments and global philanthropic organizations. Shriners' global patient services department relies on AMN Language Services to navigate these challenges, ensuring these young patients reach the facilities safely and receive the care they need.
A Reliable and Convenient Solution
Deborah shared her appreciation of the full suite of languages available, with access to more than 200 languages as well her other favorite feature: “Another benefit is the ease of how the system is set up. It makes it really user friendly.”
“On rare occasions where there is a glitch and something didn’t go exactly as planned, I find that the AMN account management team is very responsive, often replying within minutes to my inquiry. I also hear the same from our other care management leaders across the country. I’m happy to hear that AMN not only responds quickly to me, at my level in the organization, but also to others regardless of their title.”
A Trusted Partnership
The eight-year partnership between Shriners Children's System and AMN Healthcare is built on trust and responsiveness. Deborah enthusiastically recommends AMN Language Services, highlighting our reliability and seamless support. "Our staff would be at a deficiency if we did not have this partnership," she shares. “I would highly recommend that other health systems utilize [AMN Language Services].”
Experience the AMN Difference
The success stories from Shriners Children's System convey the transformative impact of AMN Healthcare Language Services. If you're ready to enhance your healthcare facility's communication capabilities and ensure the best care for your patients, now is the time. Schedule a demo today and discover how AMN Healthcare can tailor their interpreting solutions to meet your specific needs.
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